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Technical Support

Please complete this form and we will get back to you as soon as possible. Asterisk denotes required fields. Please notice we recommend to call our NOC in case of emergency, as this enables priority service.


VSAT NOC Numbers:


Egypt/Cairo 02-3388-1717

International 002-02-3388-1717



 

We recommend to specify your Digital Satellites Service Code as the Terminal ID. Service code usually appears in the form of Sxxyyy, whereby <xx> and <yyy> are 2 and 3-symbol codes, e.g.: SPG832. Service codes appear on all the invoices you receive from Digital Satellites. We will also be able to identify you by name and e-mail address if they match any contacts specified in the contract.If you do not know the Service Code, then please specify the following information to identify your satellite terminal:

in case of iDirect-enabled services: site ID or terminal ID assigned by Digital Satellites staff upon activation, or serial number of the satellite router;

in case of DVB-RCS services: MAC address of your ViaSat satellite modem;

in case of Dedicated Bandwidth Services (DVB and SCPC platforms) and all other Digital Satellites services: site ID assigned by Digital Satellites staff upon activation.


Relevant Information

Digital Satellites VSAT Services
Two Way Satellite Internet Access
iDirect VSAT Platform
Dedicated Bandwidth

Contact Digital Satellites

002-02-3388-1717
or fill in Online Request Form

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